Chargebacks occur when a credit card holder informs the credit card company that the charge was not authorized, or that goods or services were not delivered as promised. The Merchant Solutions uses the state-of-the-art fraud screening system to help protect you from fraudulent charges. If a customer claims that you did not deliver the goods or services for which he/she paid, you’ll have seven days to provide evidence that the goods or services were received before the cardholder’s account will be credited.

You will need to provide the following information:

• A copy of the signed sales draft along with the credit card number
• Expiration date
• Cardholder name
• Location transaction occurred

• Dollar amount of transaction

Note: you should retain all your sales drafts for 1 1/2 years.