Mission, Vision & Values

Our Mission

At The Merchant Solutions, we strive to provide the most trusted payment service in North America through strong partnerships and continuous commitment to our customers and our people. We work to help businesses throughout North America maximize their profits and create consistent value and support to our merchants. This is our mission. Everything we do reflects this mission and the values that make it possible.

Our Vision

Our vision serves as the foundation for The Merchant Solutions which guides the entirety of our business by identifying what we need to accomplish in order to continue achieving.

  • Environment: Be a great place to work where people are inspired to achieve the best
  • Partners: Create on-going partnerships to endure value and growth
  • Profit: Increase growth and revenue

Our Values

Our values serve as a guidance for our actions.

  • Customers: Every customer is our top priority
  • Innovation: We promote innovative thinking
  • Collaboration: Teamwork equals success
  • Integrity: Act with honesty and highest ethical standards
  • Deliver excellence: Do what we do best and do it well
  • Journey: Enjoy your job and have fun
  • Focus
    • Deliver the needs of our customers and partners
    • Improve everyday
  • Work Smart
    • Act with urgency
    • Be open to change
    • Work efficiently and diligently
  • Lead
    • Be responsible for our actions
    • Reward our people for accomplishments, risk-taking and finding better ways to solve problems
    • Learn from our outcomes – what worked and what didn’t