Customer Center

Customer Center

The Merchant Solutions was developed around providing world class customer service and support. Our customer center provides you with guides, videos, answers to common questions and more. If you are unable to find what you are looking for, our representatives are trained experts who can always assist you.

How can we help?

In today’s highly competitive and computerized marketplace, the concept of a 9:00-5:00 / Monday- Friday work week simply doesn’t exist anymore. Because you’re committed to providing excellent service to your customers when they need it, we offer that same promise to you. Our outstanding merchant account service department is available to you 24 hours a day, 7 days a week all year long.

Should you have a question or run into a problem, our great support team is always available to help. Simply call a representative at TMS, and you’re assured of getting a highly trained and knowledgeable person who will work tirelessly to answer your query or resolve the issue.

Our FAQs and reference guide

If you’d like to look into the issue yourself, we have the tools for you to do so. You’re welcome to peruse our online reference guide and list of FAQ’s to see if the information you’re looking for is easily available. Of course, you’re absolutely welcome to contact The Merchant Solutions via phone or email should you require further assistance.